Frequently Asked Questions
We accept all major credit card (Visa, MasterCard, Discover, American Express) payments on our website.We also accept ShopPay, GPay, Amazon Pay & PayPal payments. And should you be interested in our Buy Now, Pay Later arrangement, we offer Klarna payments that give you the choice to pay for your purchases via 4 simple, interest-free installments. To learn more about Klarna, please visit their website to see How It Works HERE. Or you can get in touch with our Customer Gratitude Team, by sending us an email at info@thredz.co
Yes, you certainly can! We do accept payment arrangements though Klarna. We will split your payment into 4 installments over the next 6 weeks. After shopping with us, simply select Klarna at checkout where offered, or you can sign up directly at its website or mobile app and get instant approval decision. Click HERE to sign up for Klarna.
Our Customer Gratitude Team is deeply motivated by opportunities to help. :) You can get in touch with them in a couple of ways
Email: info@thredz.co
We`re available Mondays to Friday from 9 AM to 5 PM GMT. Feel free to get in touch with us and we would be very happy to help. : )
Yes, we certainly do! We do have a minimum required purchase. Simply sign up to our Wholesaler platform HERE and you should be all set. : )
Firstly, you should log in to our website with your account.
Then, you should add the item into your cart and continue with ordering process.
At the end, payment process starts. After you fill this information, click Submit button and finish ordering.
Please feel free to get in touch with us within 24 hours from when you placed your order and one of our Gratitude Team will process it for you. You can reach them via email at info@thredz.co
We would love for you to get your discount! Please keep in mind that we can only apply one discount code per order.
Tracking code of the shipment will be sent to you via email when parcel of product(s) you’ve bought is shipped.
If, for some, reason you don`t see the notification in your inbox within 3-5 days after you placed your order, do feel free to reach out to our Customer Gratitude team via our Contact Us page here and well be happy to pull it up for you.
Yes! You are able to cancel your order with no penalty.
To do this, you need to cancel within 24 hours after placing it for the cancellation to be applied. If the item has already been shipped, please email
All you need to do is send us an email with the subject line "CANCEL plus your order number".
First off, we sincerely apologise. Whether you received the wrong item or damaged one we will be more than happy to rectify the mistake. Please follow the steps below in order for the oversight to be corrected immediately:
Contact our Gratitude Team right HERE to report the issue within 7 days after you received your order. Please describe the nature of the damage/defect/wrong item, including a photo or two of the product(s). Our Gratitude Team will then reply to your message to confirm receipt of your request and to verify whether you prefer your item to be replaced or refunded. Upon receipt of your confirmation, we will then proceed to either replace the product or refund your order (whichever your prefer.)
Please note that returns and refund requests without your confirmation to return/refund the item(s) within 5 business days upon our reply to your message will not be processed.
We offer FREE SHIPPING on orders over a certain value!
Note though that if for any reason you would like to return your purchase you will need to cover the shipping charges of the item you returned regardless of its condition as we do not offer this arrangement at the moment.
We ship anywhere you are in the United Kingdom or outside the country - and we offer FREE SHIPPING on orders over a certain value.
UK orders will be shipped via Royal Mail or DPD and international orders will be shipped depending on the fulfillment center the product is from.
Average delivery times to the UK is 5-7 Business Days Average delivery times to International countries is 5-21 Business Days
There are circumstance that are out of control (natural disasters, holidays, weather, etc.,) that may cause shipping postponements. While most of the packages will arrive on time, there may be circumstance and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
PLEASE ALSO BE AWARE EACH PRODUCT IS MADE TO ORDER SO WE TRY TO MAKE AND SHIP OUT ORDERS WITHIN 5 WORKING DAYS.
Please allow, a period of 3 to 14 business days for your order to be processed.
We process orders between Monday and Friday.
Orders will be processed within the said period from the date of your purchase and shipped the next day after the processing day. Please note that we don't ship on Sundays.
All orders are handled and shipped out from our warehouses in United Kingdom.
If you do not receive a confirmation email within 10 business days from the day you completed your order, please do contact us as HERE as soon as you can and we will circle back to you within 24 business hours.
I have a shipping related question that wasn't answered.
We`d love to get in touch with you and help.
Please feel free to contact us HERE. We will get back to you as soon as we can - typically within 12-business hours.
We'd love to get in touch with you and help.
Please feel free to contact us HERE. We will get back to you as soon as we can - typically within 12-business hours.
We have different policy for specific product types.
As a general rule, for an item(s) to be eligible for a refund and replacement, each has to be returned within 14 days after your order has been delivered to you.
What counts as a returnable item?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please get in touch with us within 14 days upon delivery - if you`re unhappy with the item and we`ll do everything we can to make things right by you. Simply email us at info@thredz.co
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How do I get a refund?
We process refunds as soon as your return is received and inspected. You will be notified via email of the approval or rejection of your refund. Likewise, an email notification of your processed refund will also be sent to you.
Once you're refund request have been approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment within 3-5 business days.
We process refunds as soon as your return is received and inspected. You will be notified via email of the approval or rejection of your refund. Likewise, an email notification of your processed refund will also be sent to you.
Once you're refund request have been approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment within 3-5 business days.
We do not offer replacement nor return on any free items, for any reason it may be.
Only regularly priced items may be replaced or refunded.
Unfortunately, gift cards or freebies cannot be refunded.