WHAT IS YOUR RETURNS POLICY?

Products must be returned within 14 days of receiving your order.

Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products ordered via our online store so don't be alarmed if you receive an item with no tags on.

DO YOU OFFER EXCHANGES?

In the United Kingdom yes.

Exchanges must be done WITHIN 14 DAYS OF RECEIVING YOUR ORDER. Exchanges via Happy Returns can also only be made for A DIFFERENT SIZE OF THE SAME ITEM, not a completely different item.

WHAT ITEMS CAN I RETURN?

You can return ALL ITEMS from your order. But please see the below items for ANY EXCEPTIONS to this rule:

Women’s swimwear and underwear can only be returned if the hygiene seal is still intact and has not been removed. 

Socks can be returned if they are sealed in their original packaging.

Men’s swimwear or underwear can’t be returned for hygiene reasons.

All Bottles are non-returnable due to hygiene reasons.

* Please note that returns registered separately CANNOT BE RETURNED IN ONE PACKAGE, even if they are from the same order. Combining the returns into the same package will slow down the refund process!

* Please also note that In order to receive a full refund, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return *

HAVE YOU RECEIVED MY RETURN YET?

Depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary.

WHEN WILL I GET MY REFUND?

Due to increased volume there may be ADDITIONAL DELAYS IN YOUR REFUND BEING PROCESSED.

We only offer refunds onto the original payment method used to make the order.

For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

I'VE SENT A NON-THREDZ ITEM BACK TO YOU, WHAT DO I DO?

Anything accidentally or incorrectly returned our way (that’s not a Thredz item) will be the responsibility of the sender, not Thredz. 

We’ll always do our very best to help out, but unfortunately can’t make any promises!

POP-UP STORES RETURNS POLICY

Products purchased from a Thredz event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support.reinvention and resilience.